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Frequently Asked Questions

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I am a UK customer, when will I receive my order?

UK Mainland Customers:
Royal Mail orders will arrive in 2-3 working days.
DPD will arrive in 1 working day.
*DPD will make one delivery attempt. If you're not there, the driver will try to deliver your parcel to a nearby Pickup Parcelshop so that you may receive your order as soon as possible.

For more information, please check our Shipping Policy.

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I am a USA Customer, when will I receive my order?

USA orders are shipped via USPS and typically take 4-6 working days to arrive.

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I am an international customer, when can I expect to receive my order?

Any international customers using FedEx can check their tracking for a scheduled delivery date, usually FedEx will deliver within 3-7 working days depending on the locality and all delivery estimated times are subject to customs clearance/waiting times.
Any international customers using Royal Mail/National Mail Service can expect to receive their orders within 7-12 working days depending on the locality and are subject to customs clearance/waiting times.

For more information, please check our Shipping Policy.

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Can I amend or cancel my order?

Please get in touch with us via email at contact@civost.com to discuss any amendments or cancellations.

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I have an issue with my order, what should I do?

Please get in touch with us via email at contact@civost.com to discuss any issues you may have, if you are able to screenshot/provide an image to better illustrate your issue please attach these to the email.

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How do I track my delivery?

You will receive a shipping confirmation email 1-2 days after your order confirmation email is sent, you will receive a shipping confirmation/tracking link to view an estimated delivery time and to keep track of the route.
For further delivery information, please check out our Shipping Policy.
If you have any issues with your tracking, please get in touch with us at contact@civost.com quoting your order number and we'd be happy to help.

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What is the best product that suits my needs?

Our website has a range of products for everyone, you can shop on our website by goal or by category.
For more informative information about our product range, check out our blogs.

Our customer support is available Monday to Friday: 9am-5pm GMT

Average answer time: 1 Working Day

Experts in Hormones & Health

Developed in our state of the art manufacturing facility in the UK, we pride ourselves on our science backed approach and high quality ingredients to ensure customers receive a product that provides maximum benefits, is sustainable and affordable.

About Civost

Customer Reviews

From 974 Reviews

  • Top quality

    Best pre I've used, great focus and energy but out of stock for months. When is it coming back?

    Matt

  • Great stuff

    Started using this stuff last year and to be honest never looked back, 12grams does me and keeps me driving through my workout, would highly recommend

    Jim McMahon

  • Great pre

    One of the best pre workouts on the UK market fully packed stim workout one for the hardcore

    Ade Richards

  • Awesome

    Best preworkout ever used

    David Williamsย 

  • Decent pre

    Tastes decent, good pump & focus, could have a bit more stimulant but great for everyday sessions

    Dan Carter

  • Great

    Hopefully this is going to be on the website for sale more often. Great pre workout ๐Ÿ‹๏ธ

    Daniel Hallย 

  • Great Product!

    Absolutely love this product, great pumps, no crash 10/10!

    Sean

  • Best on the market

    This pre workout is UNREAL! Feels so healthy but the focus is crazy, definitely definitely recommend! Smashed it!๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

    Paige

  • Great product

    The DD really does provide the goods. Great taste, pumps, energy and focus a must have!

    Harry

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      Contact Our Supplement Experts By Email: contact@civost.com

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